SHIPPING AND POLICIES
Shipment Delays: We appreciate your patience with shipping delays. Due to the increased order volume it can take us an addition 2-3 days to process and ship your order and provide tracking information. Keep an eye out for email tracking confirmation, we will send updates via email.
Where's my order ? I haven't received tracking info? We appreciate your business during this time. We are working as quickly as possible with limited staff to get your order out.
Tracking info becomes available once our carrier partners pick up and scan your package. We will send you tracking information once your order has shipped, it is up to you to be checking this daily for updated tracking info. Please note USPS is having internal delays in their system, please allow 2-4 days for it to show actual live updates.
Item showing delivered but it's not here ?: Please contact your local USPS office and give them your tracking info. They will be able to further assist you as additional shipping info is out of our control.
Due to delays on status of your order via USPS it may show delivered but your item could actually arrive 2-5 days after it shows delivered on your status. Please keep in touch with them as we don't have additional info about delivery questions or where your package is.
I need to cancel my order after I placed it : Once your order is placed, we start working on it right away. If you have not received a shipping confirmation email we can still cancel your order. Please email us at firstname.lastname@example.org for any questions.